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Description: Service Desk Associates are responsible for creating and deepening relationships with members and guests and delivering the highest quality customer service to all members and guests through professional greetings, account maintenance, extensive knowledge of Performance Health & Fitness products and services as well as proactively meeting the needs of members and guests.
Requirements: Greet and service members in a friendly and professional manner
Greets and registers guests
Answers the phone using the correct greeting and assists callers as needed
Processes all transactions at the Point of Sale register
Assists members with all inquiries
Maintains a clean and orderly Service Desk/lobby area
Ensures that Service Desk systems are followed such as proper Member Check-In, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests
Projects a polished, professional image at all times
Provides a superior level of customer service to members and guests
Performs a variety of duties including filing paperwork, folding towels, doing walk-thrus of the facility or any other duties as assigned
Attentively and promptly respond to member needs
Admit members by scanning their membership cards and appropriately respond to messages regarding the account
Answer and transfer phone calls in a timely and professional manner
Schedule members for Performance Health & Fitness services as needed
Process member paperwork, including address changes, member cancellations, new members, electronic funds transfers, and payments
Support and articulate the Performance Health & Fitness mission statement
Adhere to company policies and procedures
Ensure cleanliness of the club using all 5 senses:
oSight to ensure club is neat and orderly
oSound to ensure music/ sound levels are appropriate
oTouch to ensure floors, countertops, etc are clean and dry
oTaste to ensure food & beverages in the caf are up-to-standards
oSmell to ensure the club is fresh and odor free
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